Dear Mr. Cerwins:
I would like to commend you on the excellence of your sales staff. I was in your store Saturday afternoon, December 26;and given the number of customers who was shopping there that day, I expected less than your best service. To my surprise and pleasure, Kenny McKnight, one of your salespeople, provided exactly the help I needed with an exchange.
Having received a Sony portable compact disc player for Christmas that I didn't need, I set out to your store to return it the following day. Expecting the worst because of the after-Christmas sales, I fought my way through the crowds of holiday shoppers to look for the correct counter to return the purchase. Apparently, I looked as frustrated as I felt, because Kenny greeted me and then guided me to the correct counter. Because what I wanted was out of stock. Again, Kenny spent more than half an hour calling your other stores to locate the appropriate model. During our discussion, I was also delighted by his in-depth product knowledge, something of a rarity in this self-serve era.
我收到索尼CD播放器这个圣诞礼物,但是因为我并不需要,于是第二天就到贵店办理退货。由于这是圣诞节过后的销售旺季,因此我也做了最坏的打算,我从假日购物拥挤 的人潮中,试图寻找正确的退货柜台。显然地,我的挫折感清楚地写在脸上,因为肯尼立 刻上前招呼我,并把我带到正确的柜台办理退还手续。然而,他帮的忙还不仅如此,因为 我想要替换的商品已经没有库存,于是,肯尼再一次地花了超过半小时的时间打电话给其 它分店寻找适当的机型。在我们讨论期间,对于他丰富的产品专业知识,我也感到相当佩 服。在当前这个全球自助服务的年代里,他的表现可以说是相当难能可贵。
Obviously, you know how to train and motivate people, so I expect that Kenny will receive the attention that he deserves as a result of my writing today.
I will definitely be shopping at your store again, primarily because of the high-quality service and attention I received there on a very busy day.