许多规模比较大的公司都有一个接待员，我们通常叫前台。the work of a receptionist is interesting and varied. 前台的活可是不少。the work is also important because the receptionist is the first person visitors see when they come to a firm. so the receptionist gives them the first idea of the firm.
我们来看看rose 这位前台是怎样接待来访客人的吧。rose is a receptionist at modern office limited. in this part rose will speak to mr. hussein, who has an appointment with the sales manager mr. shelli at 11:30.
rose: good morning. can i help you?
mr hussein: good morning. is this modern office ltd.?
rose: yes it is.
mr hussein: i have an appointment with the sales manager at 11: 30.
rose: may i have your name, please?
mr hussein: hussein. omar hussein. i'm from the gulf trading company.
rose: let me see... ah yes, mr hussein.please take a seat, mr hussein. i'll
tell the manager's secretary you are here.
maria: mr shelli's office.
rose: hello maria, this is reception. mr omar hussein is here. he has an appointment with mr shelli at 11.30.
maria: mr omar hussein?
rose: yes, he's from the gulf trading company.
maria: oh, yes, that's right. i'll come and fetch him now.